Artificial Intelligence Disclosure
Last updated: [DATE PENDING]. Preliminary document subject to legal review.
1. Use of automated assistants
Some chat, WhatsApp or phone conversations may be handled by AI assistants. Where appropriate, we will disclose that you are interacting with an automated assistant, and you may request transfer to a person.
2. Human oversight
AI is a support tool, not a mandatory replacement for the human team. Important conversations are transferred to people, and AI may require oversight.
3. Accuracy and responsibility
Assistants respond based on approved business information but can make mistakes. They should not be considered definitive professional advice (e.g., medical, legal or financial).
4. Regulated sectors
In health, finance and legal services, using AI and handling sensitive information require special configurations, consents and reviews under applicable regulations.
5. Data and privacy
Data processing in AI interactions is governed by our Privacy Policy.