Privacy Policy
Last updated: [DATE PENDING] · Controller: Evallish BPO & Contact Center — Evallish Hub.
Notice: this is a preliminary document and must be reviewed by legal counsel before final publication, considering applicable law in the Dominican Republic (Law 172-13 on personal data protection), the United States and other jurisdictions where the service is offered.
1. Who we are
Evallish Hub is a unit of Evallish BPO & Contact Center, based in Santiago, Dominican Republic. Contact: info@evallishbpo.com · 809-489-9899. [DATA CONTACT DETAILS PENDING].
2. Data we collect
Data you provide in forms (name, email, WhatsApp/phone, company, country, city, industry and request details), communication data (messages via WhatsApp, social, email or call) and browsing data (cookies, IP address, device and pages visited) as described in the Cookie Policy.
3. How we use your data
To respond to your request, provide an assessment or quote, manage the business relationship, deliver and manage contracted services, send service-related communications and, with your consent, marketing communications. Also to measure and improve the site.
4. Legal basis and consent
We process your data based on your consent, contract performance or pre-contractual steps, and our legitimate interests. By submitting a form or messaging us on WhatsApp, you authorize us to contact you through the stated channels. You may withdraw consent at any time.
5. Who we share data with
With technology providers that make the service possible (white-label CRM platform, WhatsApp/Meta, SMS, telephony and AI providers, analytics), always under data processing agreements. We do not sell your personal data.
6. International transfers
Some providers may process data outside your country. We take reasonable measures to protect such transfers. [PROVIDER AND LOCATION DETAILS PENDING].
7. Retention
We keep your data as long as necessary for the described purposes and to meet legal obligations. [RETENTION PERIODS PENDING].
8. Your rights
You may request access, rectification, update, objection or deletion of your data, and withdraw consent, by writing to info@evallishbpo.com.
9. Security
We apply reasonable technical and organizational measures. No internet transmission is 100% secure.
10. Changes
We may update this policy and will post the current version here with its date.